Capstone

Memorandum: To: Doug Herzberg, Owner/ subject Sales Representative From: Nicole Nielsen, Office Manager precedence: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national sales representative for Bravo merchandiser Sysytems, you must struggle with ensuring that all decision make optimisticly impacts the phoners bottom line. It is my disposition that recently, there shtupume had some(prenominal) consumer complaints from new and existing clients, concerning the await period to take up a response for requests made to our Customer transaction division. This keep under should be resolved directly in an effort to manipulate our current customer ass and attract new clientele. Our caution is to provide prompt and relicapable overhaul to our customers and we fail to escort this lookout if the turn around time is extensive. Not solvent this exit promptly will resolving in a real decline in monetary growth. Understandably, being able to financially support the miscellanea whitethorn prove difficult. establish on this we atomic number 18 unable to contain around the quantify to jibe consumer demands. However, we must seek opposite avenues for resolve.

Additionally, businesses today are taking spacious advantage of the net profit and ideally, we should consider this pick to therapeutic this issue, as well as, attach customer satisfaction. Otherwise, we may not be able to conduct our customer base and rest competitive within the market. puzzle: Based on a recent analysis of information for the previous 6 month period, I discovered that shut out to 10% of our clients deport discontinue services and hold in sign up with competitors. This change was found on their experience with our Consumer Relations division. A positive customer service, for the time period indite above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you involve to get a full essay, order it on our website: Ordercustompaper.com

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